I got the new router connected today and it works. Tried the usual channel changes and then carried out factory reset and bingo, back to 28mb/s. How do I cancel the contract without having to pay for the whole term? I never succeeded in solving the problems.
eg. Heard that same line like 5 times now and having spoken to customer service a few times on the phone, they literally said the same thing and never got back. Today on this channel I am getting 19mb download. An engineer has checked the incoming line and some weeks ago they sent me a new router. But I went into it’s settings via 192.168.1.1 and I can’t change the password.
Why don't Vodafone have compatible phones and routers??
Please tell us how we can make this answer more useful. WiFi good but no wired connection Internet working... allow minecraft traffic on udp port 19132 internal... Split SSID 5ghz - connect to that with the laptop gets. Connected the new router and it jumped back to almost 30 mb/s but after 3 weeks it reverted to below 10.
Wireless is a complete different story.
Thanks. The signal drops a couple of times a day and the speed is anything between 2 mb to around 18/20 mb.
Connect computer and modem Connect the network cable to the network socket and to your computer. It selects channels that give me like 10mb download while im getting like minimum 50mb download from auto on 5ghz channel. My speeds are all over the place fine during the morning then slowly get worse as the day goes on. Re: Vodafone Router - WiFi issues?
Discounts & rewards. View password for Wi-Fi hotspot - Vodafone Connect router. Find out how we're doing this.
Can Vodafone please clarify what they are doing to resolve this problem??? My router is showing my download speed to be bang on 38mbps but im getting 3/4mbps on both 2.4ghz & 5ghz. This morning thought I'd have a go at fixing it by playing with the WI-FI settings- ( was running the speed test google page - and checking the effects , after every change.
From the Which password do you wish to change drop-down menu, select the account you wish to modify
3. Your Vodafone broadband password is used to connect your modem to the Vodafone network (and it's your email password) for ADSL and VDSL broadband in My Vodafone. The router is not set up correctly, and I don't think Vodafone care! I have had the same problem for several months now and despite spending countless hours with Vodafone customer support no one has been able to offer any solution. Keeping the UK connected is our main priority.
My fibre broadband went live on 2/12/17, so I am still within the 10 days of "finding the best speed". Okay, ignore my earlier post, I got this wrong. If I connect any laptop to the router using a cable, I get speeds of around 34/35 mb.
However, I constantly have issues with WiFI. Step 1 of 7. There are 3 laptops at home. It keeps saying that the old passeord I put is wrong. The other one is a bit older so it can only connect to the 2.4 ghz signal. If you change the Wi-Fi hotspot password, you need to remove the Wi-Fi hotspot in Windows as Windows will try to connect to the Wi-Fi hotspot using the old password.
One week later it reverted to single figure again so I called Vodafone for cancellation costs stating that before Vodafone I was with Plusnet and before that BT and never had any problems in 3 years until joining Vodafone.
The problem is definitely the router as I never had any trouble with bt & I don't have a spare router to test. Any way now Im happy as I dont need to resort to using a TP Link to get as advertised download speeds. See how lockdown's affecting our stores -, From the navigation menu, choose ‘Account settings’, You can change your email address and contact number here, Change your username, password and PIN under ‘Login details’, Or change your address under ‘Address details'. This is fairly new technology so any laptop over a couple of years old will not be able to connect to this signal. 1.
I'm disappointed to hear you're experiencing an issue with your download speeds @Colinbowden and @arreytanyisolom. Thought I'd share what worked for me, it might work for others. Change your Wi-Fi name or password › Change your broadband password › Alcatel LINKZone User Guide (PDF) › What is my Wi-Fi password and/or name? Joining Vodafone. If I look through the forums there are several threads like this yet Vodafone is doing absolutely nothing about this problem. Channels 4 was giving me a speed of 65mb download so i selected this channel. The 5.4 ghz signals provides constant speeds of around 25 mb. I have now got a proper Ubiquiti access point. I have never had a problem with Sky or BT. I am considering leaving vodaVoda,as my contract expires next month. Then it's fine for anything from 1-3 weeks then it starts again. Router says it gets 54Mb (which is great!
Life events. Passwords will need to be changed every 90 days. I got the new router connected today and it works.
... After clicking Change password, your Internet password is updated. If is constantly fluctuating and most of the time it is below 10 mb. All devices are within 5 metres of the router and connected to the 2.4GHz WiFi as the speeds on the 5GHz WiFi are somewhat slower. Does this mean the router's 2.4GHz signal is rubbish or is there anyhting else that could be wrong? › 5 simple steps to set up your Vodafone Pocket WiFi ›
Only ever achieved proper speed (35+ mb/s) on my laptop when I connected to the router via ethernet.
Very good indeed.
Dunno what to do Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Keeping the UK connected is our main priority. ).
I was getting 8mb download the other day on auto at 2.4ghz. How do they run the cityfibre cables to the house? Please enter your username or e-mail address. You can now use the new settings to establish a wireless connection to the internet. I tried it 10 times. My previous BT Smart Hub managed to feed all devices at roughly the same speed. @Resali Glad to hear you're getting good speeds on all of your devices now. I almost gave up with this but seeing your message today made me determined to do something about this. I have tested this laptop with several other wif networks (friends and work) and it gives me the expected speed all the time plus I was with plusnet before moving to Vodafone and never had this problem while with them. (internet account) Bought a new phone that connects. I am aware of the various discussion around the Vodafone supplied router and its poor WiFi performance for some users. Dunno what to do. After clicking Change password, your Internet password is updated. Changing your password is only available via My Vodafone on the web. You are describing EXACTLY the same problem that I have been experiencing since I moved my broadband to Vodafone in September 2018. Ask our community. But if all your equipment is compatible selecting 40MHz bandwith AND a static channel will give you a stable sync speed upto 150Mbps!
Complete the Enter a new password and Confirm your new password fields and click Change password. Step 2 of 7. © 2020 Vodafone Limited. If I change the channel it sometimes improve (not always), but after a day or 2 you have to change again to another channel.
A secure token for password reset will then be sent to your email. In the Internet section, click Change Passwords Popular topics. If I change the channel it tends to improve for a few days until eventually you start to see speed dropping again. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. If it was the connection box then why would a reset restore speed? My bill. - Here you can change the channel of the 2.4Ghz/5Ghz channels from Auto. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.
Hi all I am aware of the various discussion around the Vodafone supplied router and its poor WiFi performance for some users. Go through channels on a daily basis and test and select the best one each time ? 2. The 2.4 ghz signal however is absolutely terrible. I did contact Vodafone support, and was told to split between vodaVoda distance and speed. Someone, however, has posted a solution to the issue recently. It appears that I can get full speed (in my case 50Mb) on all devices if they connect to the router via 5GHz. The "password" in question is held in the router, and so on the new router it's the default password which is "Vodafone". If you change the Wi-Fi hotspot password, you need to remove the Wi-Fi hotspot from Windows as Windows will try to connect to the Wi-Fi hotspot using the old password.
My findings are that for the 2.4ghz channel, when its set on auto, it never finds the most appropriate channel with the best stable speed.
Leaving Vodafone. 5GHz provides faster data rates at a shorter distance, 2.4GHz offers coverage for farther distances, but may perform at slower speeds.
Find out how to change your WiFi name and password in the Vodafone Broadband app and the Vodafone Broadband Portal.
Manage your Vodafone broadband plan online ›, PC Protection software: Problem solving ›, Copyright © 2020 Vodafone New Zealand Ltd. Order & delivery.
Tell us where you are, and we’ll tell you where we are. Spliting the signal and changing the channel works but only for a limited time. If all of your devices are within a good distance, you shouldn't have any more issues. And it's not a distance issue, this happens if the phone is right next to the router. All I had was live chat members telling me that someone will get working on it and "further investigate" the issue and will get back to me. Sync speeds always been reported as 40mb/s .. but what good is that if download speeds over wi-fi are no where near - grumble. SOLVED - FOR ME ANYWAY ! Please note: You will need to update your password on your modem otherwise you will be disconnected from the Internet. Find out how we're doing this. Or would a new router modem fix this? *The only reason we continue to use the crappy Vodafone router is to get out discount, it really is a VERY sub-part and poorly supported piece of kit!
Either leave Vodafone or get this bloody issue fixed. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards
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